Return Policy

Return Procedures

All returns must include a Return Goods Authorization (RGA) code before it may be returned. Items received without a valid RGA code will not be replaced.

Once you contact us via email at or phone 714-850-0303 Ext 639, available 6 a.m. to 5 p.m., Pacific time and we have discussed with you the problem to be resolved, the RGA code will be provided via email. Once you have received a RGA code please be sure to write it across the box so it is legible and verifiable. The item must be repackaged in the original box with all parts, plastic bags, and instruction sheets. The item must be repackaged exactly as it was originally shipped.

If anything is damaged or is missing other than what was originally claimed in RGA, you, the customer, will be liable for those damages or missing components. In such cases the RGA will be voided and there will be no replacement given.

Your complete satisfaction is our top priority. If for some reason you are not satisfied with your purchase, please call us toll free at 714-850-0303 Ext 639, available 6 A.M. to 5 P.M., Pacific time or Email us at